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Discover how leadership, workforce development, and the right approach drive meaningful AI adoption, enhancing innovation, efficiency, and growth in your organisation.

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We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

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Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

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Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

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The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

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In this article, we consider how to tackle the issue of tech poverty to build a fairer and more inclusive future for all.

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We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

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As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

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James Eynon reflects on his journey through skills-based resilience, sharing his key learnings from conversations across three distinct phases.

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Learn how to support women through menopause all year round with practical tips and strategies to raise awareness and provide continuous support.

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