We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

Find out key information about the Procurement Act 2023 and explore essential transition strategies to prepare for the changes brought by the Act.

Serving people who know what they want means that media companies can more easily identify how to give them exactly that.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Discover how structured records management can secure sensitive data, ensure GDPR compliance, streamline operations, and maximise efficiency for legal firms.

Our article considers how today’s retail customer is seeking a much deeper involvement, and the brands who can give them this are the ones with whom they will choose to shop.

Discover how AI improves legal records management for solicitors, enhancing data access, security, and compliance while uncovering key information.

By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.