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We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

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Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

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The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

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Find out key information about the Procurement Act 2023 and explore essential transition strategies to prepare for the changes brought by the Act.

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Serving people who know what they want means that media companies can more easily identify how to give them exactly that.

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Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

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Discover how structured records management can secure sensitive data, ensure GDPR compliance, streamline operations, and maximise efficiency for legal firms.

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Our article considers how today’s retail customer is seeking a much deeper involvement, and the brands who can give them this are the ones with whom they will choose to shop.

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Discover how AI improves legal records management for solicitors, enhancing data access, security, and compliance while uncovering key information.

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By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

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