We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

Seven crucial steps for delivering successful grant management schemes.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Localised employability programmes will be just as important as technology in the UK’s return to work. However, to succeed ‘for the people’, they absolutely must be ‘by the people’.

So far we have seen how customer demands are driving invention and innovation within the utilities industry.

We talk about our support of Project ReMake, the charitable entrepreneurship training programme which supports the rehabilitation of ex-offenders.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Dissatisfied customers can be a catalyst for businesses to make far-reaching improvements.

Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.