Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

Needing to balance customer experience and colleague experience brings with it the concept of prioritising a 'total experience’, which can benefit both groups as well the organisation as a whole.

Knowing you’re delighting your customers is the holy grail for any business.

How can communication service providers reconnect with customers and emerge stronger, and survive the recession and what are the areas of investment?

Is online the future, and are high streets flourishing? Just as they have for centuries, bricks and mortar retailers are reinventing themselves – competing and complementing the online option, and even stealing a march on it.

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Addressing workforce issues is vital to the digitisation of all public services

The opportunity for police forces to move to an intelligent and compliant information management system where all data can be stored and accessed in one place.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Explore the challenges local authorities face in addressing the housing crisis and implementing the government’s ambitious housing proposals.