Agility describes a way of working that fosters continual innovation and adaptive capabilities to help organisations maximise the delivery of benefits to citizens / consumers against a backdrop of inevitable change. Its successful adoption across the public sector requires a dynamic approach, adapted to organisations particular needs.

Buying a home doesn’t need to be a painful process. A new approach to the home buying journey will radically alter the mortgage process, delighting customers and providing opportunities for innovative providers to disrupt the market.

How can we build services that deliver both health and social care, and how services integration can break the cycles of crisis? Find out more in our article.

In this article, we consider how to tackle the issue of tech poverty to build a fairer and more inclusive future for all.

Ofcom has announced that it is urging telecoms firms to do more to support their customers through the cost-of-living crisis.

At Capita, we understand the importance of empathy. We met with financial services leaders to explore how we can support vulnerable customers and create better outcomes.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

With the UK economy in fragile position, investment in resilience is essential to enable local authorities to weather the inevitable storm that lies ahead.

People is a key theme across all the three recently published reports on the Armed Forces. The Haythornthwaite Review, the Defence Command Paper (DCP23), and Defence Procurement report. Capita Defence is all about People – talent acquisition, training and talent management – and now, more than ever, is front and centre of an Armed Forces for the 22nd Century.