We have to treat customers as individuals – we can’t assume that there is a ‘right’ way to treat everyone. It’s important to listen to people on a non-verbal level, such as their tone to grasp what their emotional needs are.

Could a ‘green’ mortgage be the way forward for homeowners who wish to make changes that will cut down on their energy bills, but who can’t afford the expensive building work?

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.

We consider how sustainable practices in care homes enhance resident wellbeing and unlock cost savings through strategic energy efficiency investments.

As retail – and the role of tech within it – fast evolves, skill sets, training needs and career paths need to adapt at the same pace. In what skills must we invest to grow the retailers of tomorrow and make retail a career that attracts the very best?

On March 29, Capita held another in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking.

With the return to travel came the realisation that people not only need trips, they also need experts to reassure and help make those trips the best they can be.

We discuss how NHS trusts can tackle tight budgets, productivity and innovation head-on

Discover how structured records management can secure sensitive data, ensure GDPR compliance, streamline operations, and maximise efficiency for legal firms.