Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.

As ONS figures show the UK economy has contracted a further 0.2% between July and September, we consider the implications and way forward for the public sector

Our report proposes clear strategies for modernising workforce development to create a healthier, more inclusive educational ecosystem and better outcomes for children and communities.

Apprenticeship programmes use the latest technology and educational techniques to help learners succeed within some of the biggest organisations in the UK.

To help you tap into the levy pot, Capita has produced a comprehensive report to reignite your approach to apprenticeships.

Knowing you’re delighting your customers is the holy grail for any business.

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Addressing workforce issues is vital to the digitisation of all public services

How can we build services that deliver both health and social care, and how services integration can break the cycles of crisis? Find out more in our article.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology