With funding on the decline and demand for services increasing, offering a compelling employee experience could help to bring in more volunteers to charities – emulating the enthusiasm seen during the peak of the pandemic.

Retailers are facing more pressure to use technology to improve interactions with customers to create stand out experiences.

When Selfridges first opened its doors in 1909, it drew crowds by turning shopping into an adventure, using theatre and innovation. Bleriot’s monoplane was displayed there fresh from its maiden Channel crossing and John Logie Baird chose the store to first demonstrate television to the public.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

The theme for this year’s National Apprenticeship Week is ‘Build the Future’ and is designed to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career.

We led an accelerated savings delivery programme for Studio Retail Limited, streamlining their procurement and supply chain function and revolutionising their performance, quality and cost savings

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.