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Motor finance: A strong brand means loyal customers

Insight

Financial services can find success in the motor finance industry. We look at 3 actions providers must take to offer drivers flexibility and control.

Insight

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Insight

Knowing you’re delighting your customers is the holy grail for any business.

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Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Insight

At Capita, we understand the importance of empathy. We met with financial services leaders to explore how we can support vulnerable customers and create better outcomes.

Insight

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

Insight

Crucial factors for financial services providers to achieve sustainable growth in the volatile motor finance market

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Cyber security is a broad term which means many different things to many different people, and can often seem to be incredibly complex, expensive, and full of pitfalls at every turn.

Insight

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

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