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Capita’s software services business has been awarded the “Connected/Mobility Solution of the Year” title at the IT Europa European IT and Software Excellence Awards 2017.

News

From telecommunications to local and central government, to financial services and retail, we offer unparalleled breadth and depth of expertise across each of the industries we support.

Service

Capita has been selected by Southern Water as its new customer services Managed Service Provider in a contract worth £30m over the initial five-year term with an option to extend for a further three years.

News

Knowing you’re delighting your customers is the holy grail for any business.

Insight

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Insight

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Insight

Cyber security is a broad term which means many different things to many different people, and can often seem to be incredibly complex, expensive, and full of pitfalls at every turn.

Insight

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Insight

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

Insight

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Insight

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