One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

After facing two years of disrupted education, many teenagers must now decide what step to take next in their life…continue in education or enter the workplace? At the end of last year

All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions.

Endeavour Multi Academy Trust asked Capita Entrust to review all HR policies and help them form a Joint Negotiating Committee (JNC) with trade unions.

By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

We look at how energy procurement frameworks can help schools and multi-academy trusts to reduce energy costs and boost financial sustainability.

We were excited to host the launch of an important research report in March that examined why there’s a divide between the access that disadvantaged students have to great teachers compared to those at more advantaged schools.

More consumers are signing up for buy now pay later schemes. How can retailers better support the vulnerable?

Teachers are the foundation of the education system; their work can transform a student’s performance, outcomes and chances in life.