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Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Insight

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Service

How firms must reengineer their CX complaints management around three core principles: data intelligence, operational scalability, and customer-centricity.

Insight

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Case study

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

News

Discover top tips for successful AI implementation in the public sector, focusing on opportunities and practical advice for civil service leaders.

Insight

We look at how the financial services industry can enhance customer experience even amongst economic uncertainty and regulatory scrutiny.

Insight

Our latest insights