We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

We’re working in partnership with Southern Water to transform and simplify their customer experience, so that their customers are happier and more able to self-serve online.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Smart digital and software solutions transform how organisations operate, drive down costs and provide better customer experiences and outcomes.

From telecommunications to local and central government, to financial services and retail, we offer unparalleled breadth and depth of expertise across each of the industries we support.

Capita has been selected by Southern Water as its new customer services Managed Service Provider in a contract worth £30m over the initial five-year term with an option to extend for a further three years.

We’re working in partnership with the utilities sector to create a sustainable future through data-led insight and innovation, transforming new consumer demands into opportunities to grow.

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Knowing you’re delighting your customers is the holy grail for any business.