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Knowing you’re delighting your customers is the holy grail for any business.

Insight

Is online the future, and are high streets flourishing? Just as they have for centuries, bricks and mortar retailers are reinventing themselves – competing and complementing the online option, and even stealing a march on it.

Insight

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Insight

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Insight

Cyber security is a broad term which means many different things to many different people, and can often seem to be incredibly complex, expensive, and full of pitfalls at every turn.

Insight

Find out key information about the Procurement Act 2023 and explore essential transition strategies to prepare for the changes brought by the Act.

Insight

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Insight

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

Insight

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

Insight

As retail – and the role of tech within it – fast evolves, skill sets, training needs and career paths need to adapt at the same pace. In what skills must we invest to grow the retailers of tomorrow and make retail a career that attracts the very best?

Insight

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