Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Cyber security is a broad term which means many different things to many different people, and can often seem to be incredibly complex, expensive, and full of pitfalls at every turn.

Find out key information about the Procurement Act 2023 and explore essential transition strategies to prepare for the changes brought by the Act.

Serving people who know what they want means that media companies can more easily identify how to give them exactly that.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

How data analytics, tracing and remediation can assist and build strong brand reputation.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

After facing two years of disrupted education, many teenagers must now decide what step to take next in their life…continue in education or enter the workplace? At the end of last year

Discussing the impact of the skills shortage in transport and underscoring the urgent need for a skilled, versatile and digitally savvy workforce.