It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

Utilities providers have to work together to help those who rely on them, especially the most vulnerable.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

After facing two years of disrupted education, many teenagers must now decide what step to take next in their life…continue in education or enter the workplace? At the end of last year

Discussing the impact of the skills shortage in transport and underscoring the urgent need for a skilled, versatile and digitally savvy workforce.

As we’ve mentioned in a previous article, 2021 saw smaller UK energy suppliers cease trading and exit the market at an unprecedented rate.

All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions.

The utilities sector has been ranked bottom of the UK Customer Satisfaction Index and firms need to take stock of their approach to customer experience (CX).

ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.