Capita’s software services business has been awarded the “Connected/Mobility Solution of the Year” title at the IT Europa European IT and Software Excellence Awards 2017.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

Is online the future, and are high streets flourishing? Just as they have for centuries, bricks and mortar retailers are reinventing themselves – competing and complementing the online option, and even stealing a march on it.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Find out how we’re helping to create significant procurement savings for Hertfordshire and West Essex ICS

Today’s consumers are experiencing a renewed appreciation of the value of retail, as well as the importance that shopping brings to their quality of life.

Find out how we’re helping to deliver practical and agile digital management solutions for GP practices