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One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

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Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

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Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

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With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.

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We consider how sustainable practices in care homes enhance resident wellbeing and unlock cost savings through strategic energy efficiency investments.

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Discover how structured records management can secure sensitive data, ensure GDPR compliance, streamline operations, and maximise efficiency for legal firms.

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Hannah Dunkerley, Capita business case consultant for local public services, explains how the public sector can fund its role in achieving net zero carbon emissions targets.

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Discover how AI improves legal records management for solicitors, enhancing data access, security, and compliance while uncovering key information.

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Find out how we’re helping to create significant procurement savings for Hertfordshire and West Essex ICS

Case study

Peter O’ Connor, Managing Director at Capita Mortgage Software Solutions, takes a look at how we can create a better home buying experience for customers.

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