One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.

We consider how sustainable practices in care homes enhance resident wellbeing and unlock cost savings through strategic energy efficiency investments.

Discover how structured records management can secure sensitive data, ensure GDPR compliance, streamline operations, and maximise efficiency for legal firms.

Hannah Dunkerley, Capita business case consultant for local public services, explains how the public sector can fund its role in achieving net zero carbon emissions targets.

Discover how AI improves legal records management for solicitors, enhancing data access, security, and compliance while uncovering key information.

Find out how we’re helping to create significant procurement savings for Hertfordshire and West Essex ICS

Peter O’ Connor, Managing Director at Capita Mortgage Software Solutions, takes a look at how we can create a better home buying experience for customers.