Leah Mitchell started her Capita journey over nine years ago working as a service desk analyst in IT and Networks. Today, Leah is Head of Support in the Automation Practice.

Water efficiency should just be an underpinning activity, you need to save water and not waste it and then you need these extra things on top like reservoirs and water transfers, and even desalination. If you don’t do the water saving bit you just need to build loads more stuff and you do get into a position where you need desalination pretty quickly

Smart digital and software solutions transform how organisations operate, drive down costs and provide better customer experiences and outcomes.

Anglia Revenues Partnership (ARP), which collects council tax and delivers housing benefit for seven local authorities across East Anglia, has been announced as the latest customer to sign up to Capita Software Services’ new automation software.

Capita has been selected by Southern Water as its new customer services Managed Service Provider in a contract worth £30m over the initial five-year term with an option to extend for a further three years.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Online returns are the new scourge of the UK’s retail industry. Growing by 95% between 2014 and 2019 alone, the threat to sustainability is enough to warrant discussion at the next COP summit.

We’re working in partnership with the utilities sector to create a sustainable future through data-led insight and innovation, transforming new consumer demands into opportunities to grow.

If a brand better informed customers of energy usage, would this make their electronic goods more attractive?