If a brand better informed customers of energy usage, would this make their electronic goods more attractive?

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.

We consider how financial providers can find success in the motor finance industry by harnessing data and becoming indispensable for connectivity in drivers’ everyday lives.

Motor finance: A strong brand means loyal customers

Financial services can find success in the motor finance industry. We look at 3 actions providers must take to offer drivers flexibility and control.

Half of people have switched banking providers, with some of these doing so multiple times.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Needing to balance customer experience and colleague experience brings with it the concept of prioritising a 'total experience’, which can benefit both groups as well the organisation as a whole.

Knowing you’re delighting your customers is the holy grail for any business.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.