2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

Online returns are the new scourge of the UK’s retail industry. Growing by 95% between 2014 and 2019 alone, the threat to sustainability is enough to warrant discussion at the next COP summit.

We’re working in partnership with the utilities sector to create a sustainable future through data-led insight and innovation, transforming new consumer demands into opportunities to grow.

If a brand better informed customers of energy usage, would this make their electronic goods more attractive?

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.

We consider how financial providers can find success in the motor finance industry by harnessing data and becoming indispensable for connectivity in drivers’ everyday lives.

Motor finance: A strong brand means loyal customers

Financial services can find success in the motor finance industry. We look at 3 actions providers must take to offer drivers flexibility and control.

Half of people have switched banking providers, with some of these doing so multiple times.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.