One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

How data analytics, tracing and remediation can assist and build strong brand reputation.

Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.

Discover how structured records management can secure sensitive data, ensure GDPR compliance, streamline operations, and maximise efficiency for legal firms.

James Eynon reflects on his journey through skills-based resilience, sharing his key learnings from conversations across three distinct phases.

Discover how AI improves legal records management for solicitors, enhancing data access, security, and compliance while uncovering key information.

As we’ve mentioned in a previous article, 2021 saw smaller UK energy suppliers cease trading and exit the market at an unprecedented rate.

The recruitment landscape in the UK has changed dramatically over the last decade, presenting new challenges, particularly when it comes to recruiting young people for a career in military service.