As the pace of change speeds up, the top predictor of success is your ability to innovate as fast as the changes in customer behavior and technology, and faster than your competitors.

The disruptive forces shaping the future of the insurance industry as a result of the post-pandemic environment is escalating change in technology and increasing competition whilst evolving customer expectations and greater regulatory demands.

We’re living in an age of unprecedented disruption for business and individuals. But this is potentially a great opportunity to view work and life after the pandemic as a new frontier.

We’re seeing a variety of new trends affecting the utilities market, relating to the environment, infrastructure and consumers.

As the Covid-19 pandemic has taken hold across the globe, healthcare providers have had to quickly adapt to changing work structures and practices to save lives.

I was invited to speak recently in an online panel discussion on the progress being made to drive recruitment and improve retention into our armed forces.

Remote working is not a new concept, it’s one that has become more popular with modern workers in recent years - this was greatly escalated in early 2020 by the outbreak of the global pandemic.

The economic and employment implications of Covid-19 are likely to be felt for years to come.

We used our expertise knowledge and collaborative skills to work with the MOD to transfer more than 500 MOD firefighters and deliver 14 new firefighting vehicles on time and within budget- despite the huge difficulties posed by the Coronavirus pandemic.

Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.