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Social care
Complaints management
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Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

Insight

How can we build services that deliver both health and social care, and how services integration can break the cycles of crisis? Find out more in our article.

Insight

Balancing energy efficiency, cost, and carbon reductions is crucial in care settings. We look at how to achieve that balance.

Insight

How firms must reengineer their CX complaints management around three core principles: data intelligence, operational scalability, and customer-centricity.

Insight

We consider how sustainable practices in care homes enhance resident wellbeing and unlock cost savings through strategic energy efficiency investments.

Insight

With the recent High Court endorsement of Direct Payments as fundamental rights, we consider their critical role in adult social care and how to maximise the benefits.

Insight

We look at the potential benefits of working with a single organisation that can manage all the non-care elements of a care business at scale.

Insight

How can digital be used to bring in changes in the social care sector to improve ways of working for practitioners and people care.

Insight

Read how smart buildings technology and data-driven insights have significantly enhanced the living conditions at Serene Care, a care home provider.

Case study

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