Reassuring residents by bringing support into homes virtually
A home maintenance issue is stressful at the best of times. But, for a resident who needs to self-isolate or shield, that worry is magnified if they’re not able to let an engineer into their home to inspect it. Yet sometimes issues can be rectified virtually without the need to send an engineer out, relieving pressure on staff resources so they can focus on more urgent issues.
Our user-friendly video-sharing tool – ResponsEye - makes it possible to quickly understand the problem by sending a link – via a text or email - to the resident’s smartphone to allow live video to be streamed instantly to a housing manager or engineer.
Our brains are hardwired for visual communication – we process and interpret visual information tens of thousands of times more quickly, effectively and accurately than we do spoken information. Communicating visually saves time and ensures that both sender and receiver instantly share a clear picture of the situation.
Quick to set up and use, our accredited, cloud-hosted technology enables maintenance requests to be triaged without the need for an on-site visit. In the case of a boiler issue, the engineer can inspect it remotely and either talk the resident through some troubleshooting steps, or come equipped with the parts to do a swift repair that minimises contact and avoids unnecessary rescheduling. Housing officers can also support residents to complete benefits applications, sharing the session securely with colleagues for additional support.