The UN’s Sustainable Development Goals (SDGs) are the blueprint to attain a better and more sustainable future for all. They address the global challenges we face, particularly in reaching the most vulnerable.The snowballing debt burden faced by many presents one of the greatest difficulties to sustainable development.
Recent research from debt charity StepChange revealed that the number of people struggling with financial commitments has doubled since the start of the pandemic.The report reveals that 6.4 million adults are feeling the pressure of debt.
This video series features discussions with our guest speakers and market analysts about how we can better support the expanding dimensions of customer vulnerability from both a customer and employee perspective.
Watch our video series on the changing nature and challenges of vulnerability
Part 2: The rising problem and changing nature of vulnerability
Part 5: Building the blocks of a vulnerability strategy
About our speakers
Anne Marie Forsyth
CEO, CCA Global Ltd
Anne Marie is a regular speaker on customer experience, both in the UK and internationally. She is committed to improved professionalism, is passionate about customer service, and is convinced of the need for organisations to leverage their potential to achieve competitive advantage and customer service excellence.