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Where we operate

The diversity of our delivery network means we can offer our clients maximum flexibility, quality and cost effectiveness through onshore, nearshore and offshore locations.

The majority of our business sites are in the UK, Republic of Ireland and Northern Europe, complemented by operations and delivery centres in India, South Africa and the Middle East.

UK & Ireland Northern Europe
South Africa

United Kingdom & Ireland

Most of our employees are based in our business centres across the UK and Ireland. Our sites deliver the full life cycle of services from front end customer management to back office administration for all our clients.

We have offices across Northern Ireland and the Republic, supporting Irish companies as well as clients in the rest of the UK and in Europe.


We have more than 4,000 people in Scotland, providing the full range of our services. Many of our services in Scotland are subtly different from those we offer elsewhere in Great Britain – reflecting the differences in the way the market in Scotland works.

Read more about our services in Scotland


Our Wales-based offices specialise in customer management, property and infrastructure and recruitment.

Read more about our services in Wales page


We currently employ nearly 3,000 people across the North and South and are growing our business in Ireland through local acquisition and extending our services delivered to our clients in the UK and Europe.

Visit our Ireland website

Northern Europe

With business centres in Germany, Austria, Switzerland and Poland, we're one of the leading European outsourcing companies for customer management and digitalisation. 

Visit our Europe website


Capita office in Pune, India


Our Capita India business is the largest and most comprehensive offshore operation for the UK life and pensions industry. We also service clients from a diverse range of industries including financial services, retail, utilities, telecom, media, logistics, the public sector and health.

Visit our India website


South Africa

Our delivery centre in Cape Town provides customer management services including customer service, sales, debt collection and technical support. The skills available in Cape Town also offer scope for a breadth of services including multi-lingual operations, HR, finance and accounting, and life and pensions outsourcing.

Read more about our activities in South Africa


Our delivery centre in Dubai predominantly supports our Life and Pensions administration business, as well as supporting other Capita businesses in the region.

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