In 2017, Capita began providing comprehensive customer service support for a leading German telecommunications provider. This includes managing their long-standing collections system, with a focus on efficiently handling outstanding receivables while maintaining high levels of customer satisfaction and long-term loyalty.
The service covers both direct telephone interactions with customers in arrears and written communications, such as updates to banking details or responses to internal queries.
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Capita has implemented CallSight, a scalable AI platform to enhance agent call management for financial services for more efficient, compliant customer service.
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