Analyst - Server Support
Job ID: 10111907
Pune
Permanent
Hybrid
Role Objective
The successful candidate will be performing 2nd line server & storage-based support, deploying/managing changes and building/re-building servers that support Next’s eCommerce environment and managing mid-size projects.
The role includes, but is not limited to, proactive monitoring, 2nd line fault diagnosis and resolution, rebuilds and upgrades to existing servers and systems, managing and deploying changes to servers, anti-virus deployment and monitoring, designing, and producing management reports for server/storage health/capacity management and managing server security.
Job Description
Responsibilities:
- Windows 2008/2012/2016 Server, Linux Servers, clustering technologies, VMWare, Hyper-V, Microsoft Systems SCCM/SCOM, TCP/IP, Microsoft SQL Server, IIS 7/8, PowerShell Scripting or VB Scripting and Altiris Deployment Server
- Demonstrate excellent problem resolution skills using intelligent qualified troubleshooting techniques, using a variety of internal and external resources.
- Good communication skills to liaise with UK Technical teams via phone, email and chat in a professional, efficient and clear manner.
- Can work with other technical teams to understand both business and functional impact.
- Have experience in managing small projects, displaying a methodical and logical approach to prioritizing, and organizing projects in line with business requirements.
- Self-motivating with the ability to identify and define development requirements.
- Can work on own initiative and priorities in a fast-moving environment.
- Work well as a member of a team whilst adhering to and promoting team standards.
- Understand and use change, incident, and request management.
- Produce documentation to a high standard and be proactive in knowledge transfer to colleagues and operational teams.
- Benchmarking and monitoring system performance to proactively manage server/storage estate.
- Provide regular reporting to senior management team. Keep the management team informed of major issues and concerns.
- Flexible to Overtime requests
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
