Continuous Improvement Champion
Job ID: 10114803
Permanent
Work From Home
We are now recruiting for a Continuous Improvement Champion to join our team in Capita HAAS.
The successful candidate will work closely with the Operational & Change teams as Lean Champions who will agree where focus is required regarding Improvement initiatives which they will then take forward and set clear goals, what resources are required to support and participate in being able to achieve goals.
In this exciting role, you will be responsible for ensuring you understand our strategy objectives, goals and targets and have a relentless drive to implement and identify changes that aid these being met. Your efforts will help to foster a culture of transparency, collaboration, and continuous improvement within the HAAS contract, ensuring the people affected by changes are well-informed, supported and bought in to the changes affecting them.
Job Description
What you'll be doing :
- Identifying inefficiencies in current processes
- Analysing Performance data, identify trends and pinpointing areas where strategic changes can lead to Significant Improvement
- Mapping current processes, identify bottlenecks and implement solutions to streamline workflows and enhance efficiency
- Scope, develop, plan and implement Pilot and improvement initiatives
- Build strong relationships with stakeholders and the Change team to become a trusted and integrated member of their teams.
- Identify operational success stories – for e.g. CI deliveries/milestones – and highlight these to keep the momentum and encourage engagement with changes.
- Develop robust measurement and evaluation mechanisms for comms and stakeholder engagement across the CI work to show the value of communications and the impact they have had.
What we're looking for :
Essential
- Experience in Lean Six Sigma (Minimum Green Belt)
- Full understanding of how AI / Automation can help support Continuous Improvement
- Experienced in working across business transformation & change communications environments
Desirable
- Able to manage pilots from planning through to effective delivery
- Used to working in a busy and fast-paced organisation
- Excellent relationship builder with focus, energy and passion
- Experience of working across multi-channels
About HAAS
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.
What’s in it for you?
A competitive salary of up to £55,000 dependent on experience
25 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Access to the Headspace app for you and up to 5 family or friends.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.