Customer Service Advisor - Weekends only - Remote Working

Part time

Job ID: 10113584

Little Island

Permanent

Work From Home

Posted on
26 August 2025
Apply now

🌟 Weekend Opportunity: Join Capita Ireland as a Customer Service Advisor – Work from Home!

Capita Ireland is hiring Customer Service Advisors to join our remote team and make a real impact—all from the comfort of your home.

🕒 Your Schedule:

Weekend-only position

24 hours across Saturday & Sunday

Working hours: 8:00 AM – 8:00 PM

🚀 Why Join Us?

Be part of a supportive and friendly team.

Enjoy the freedom of remote work.

Make a difference by helping customers with care and professionalism.

Job Description

You will be required to answer calls in a polite and professional manner, escalating customer queries to seek a timely resolve to their emergency requests along with general admin tasks.   

What’s in it for you? 

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.  You’ll join a team where successes are celebrated and your ideas are heard.  There are opportunities within Capita Ireland to develop your skills and progress your career. 

 

  • Handle a number of customer queries via telephone.
  • Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
  • Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
  • Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
  • Previous experience working in similar environment
  • Being highly methodical with a thorough attention to detail
  • Strong communication skills and the ability to build rapport with all callers
  • Having excellent organisational skills
  • Having the ability to work to stringent customer service SLA’s and KPI’s
  • Demonstrating confidence and the ability to communicate clearly and effectively
  • Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
  • Bringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you? 

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.  You’ll join a team where successes are celebrated and your ideas are heard.  There are opportunities within Capita Ireland to develop your skills and progress your career. 

  • €13.50 per hour for Saturday working & €16.88 per hour for Sunday working
  • 22 days annual leave - pro rata to part time hours
  • access to Wrkit – giving you access to lifestyle savings, & discounts
  • cost of eyecare vouchers for eye examinations and money towards glasses if required
  • access to Capita pension scheme
  • access to Employee Assistance Programme
  • life Assurance Benefit
  • cycle2work scheme….and plenty more

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application.

About us

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

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