Customer Service Agent
Job ID: 10112180
Clonakilty
Fixed Term (Fixed Term)
Hybrid
We are Capita Ireland, a leader in the business process outsourcing market. More than 1,200 talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.
Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy?
If so, we want you to be part of our awesome team of Customer Service Advisors.
This role will be hybrid at our office in Clonakilty and the successful candidate will work 15 hours per week.
Job Description
Job Title:
Customer Service Advisor - Hybrid Working
Salary & Benefits:
€10,530 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!
Training & Grad Bay:
You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training & grad bay period will be delivered in our Little Island office for the full duration.
What you’ll be doing
- Handle a high number of customer queries via telephone
- Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
- Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
- Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What we’re looking for:
- Previous experience working in similar environment
- Being highly methodical with a thorough attention to detail
- Strong communication skills and the ability to build rapport with all callers
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and the ability to communicate clearly and effectively
- Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
- Bringing a proactive attitude with the ability and ambition to develop role in the future
What’s in it for you?
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
- 20 days annual leave + 2 company leave days, plus the opportunity to purchase additional leave - leave entitlement is pro rata to part time hours
- access to Wrkit – giving you access to lifestyle savings, & discounts
- cost of eyecare vouchers for eye examinations and money towards glasses if required
- access to Capita pension scheme
- access to Employee Assistance Programme
- life Assurance Benefit
- cycle2work scheme….and plenty more
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.