Customer Service Agent with Italian
Job ID: 10113817
Fixed Term (Fixed Term)
Office Based
As a Customer Service Advisor at Capita, you'll join a team dedicated to supporting our clients. Your responsibilities will include providing comprehensive, top-notch customer service, handling phone and email enquiries, and promoting products and offers based on customer needs.
Job Description
Your responsibilities:
1. Customer support through various channels (incoming calls and messages)
2. Analyzing and resolving customer inquiries
3. Providing information related to administrative and technical aspects (products, invoices, etc.)
4. Implementing changes to the system
5. Collaborating with other departments to ensure comprehensive customer service
6. Selling and promoting products during customer conversations
Our requirements:
1. Italian language skills at a minimum level of C1
2. Willingness to work in a hybrid environment after the onboarding period in Krakow
3. Willingness to work in a 5-day, 40-hour shift system, Monday through Sunday (8:00 AM - 10:00 PM)
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
