Deputy Manager - Internal Controls Framework
Job ID: 10111748
Mumbai
Permanent
Hybrid
To lead the Group’s business process mapping (BPM) activities and ensure that all maps reflect best practice, are in line with the Capita standards, and accurately reflect the relevant processes. The role is a subject matter expert, providing guidance and support to the relevant teams and Process Owners to ensure Capita creates and maintains a consistent set of maps of its key processes.
The role is a subject matter expert in process mapping and the preparation of a Risk & Control Matrix capturing the controls in the process maps. The holder possesses a clear understanding of the tools and techniques involved in mapping processes and provides support and challenge to those preparing maps within Capita.
The role holder is a key part of the Group Internal Audit Team, and is responsible for providing advice, support and challenge across Capita to improve our Group internal controls.
Job Description
- Lead the process mapping of the Group’s processes and controls
- Critically review process maps, identifying areas for improvement, ensuring consistency standardisation between processes.
- Project manager for the Group’s process mapping activities
- Ensure that the process maps accurately reflect the reality of the controls
- Drive process and controls improvements by identifying efficiencies and duplicated effort
- Administer the process mapping system, Blue Works (BW), Visio, and acts as an advocate for it.
- Work with the team to align Minimum Control Standards (MCS) and BW
- Liaise with the Process Owners to update BW or Visio to ensure kept up to date when process changes are made
- Prepare / align Risk & Controls Matrices with process maps
- Share subject matter knowledge with wider team and help inform and shape priorities
- Any other matters / reporting as required by management
- Provide adequate training to team to meet objectives / timelines
- Coach, guide and support the team to achieve individual and team objectives
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
