Job description:
This exciting role is part of a team that shapes the overall experience customers receive when they buy and use a product or service from 📌 Platform Executive – Customer Engagement Team | Samsung
Join Samsung’s dynamic Customer Engagement Team, a key part of our wider Customer Experience (CX) function. As a Platform Executive, you will play a pivotal role in managing and optimising the platforms and technologies that power exceptional customer experiences.
🔍 Your Responsibilities
🖥 Own and support CX platforms – ensuring stability, functionality, and continuous improvement.
🤝 Collaborate across teams – providing expert support internally and to our key service delivery and customer support partners.
🚀 Drive innovation and efficiency – working at the intersection of technology and people to streamline processes, enhance performance, and maximise the value of new systems.
✨ Why Join Us?
This is an exciting opportunity for someone passionate about technology and customer experience, with the ability to influence change and deliver measurable impact.
