Job description:
Capita is on the hunt for a Complaint Handler to support one of our key Life & Pensions clients in Cheltenham. You'll be responsible for investigating and resolving complaints, while also identifying and escalating root cause trends to drive continuous improvement.
We are looking for someone with experience in the Financial Services sector and knowledge of FCA regulations. Ideally, you've handled escalated complaints in the past, though training can be provided for people looking to move into this role from another role in Financial Services. We would also welcome applications individuals from other sectors who have demonstrable proven experience in escalated complaints and transferable skills.
This role offers a great work-life balance, as it is predominantly home-based with a monthly visit to our Cheltenham office. Therefore, it's essential that you live within a commutable distance to Cheltenham. The position is permanent and full-time, with 37.5 hours per week, Monday to Friday.
Capita is an equal opportunity and disability confident employer.
