Executive - Customer Services
Job ID: 10112426
Pune
Permanent
Office Based
Provides a professional first response service to support the sales and retention team.
Job Description
To deliver an excellent customer service experience by providing a customer-focused, right first-time service, ensuring that the customer contact is managed in the most efficient manner
Performing data entry to maintain and update customer databases
Works within the requirements of data privacy Legislation.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
