Head of Policy & Technical (Pensions)

What you’ll be doing:

• Lead and be the main point of contact for policy & and technical issues, changes to legislation or announcements, including the Cabinet Office policy team, HMT, HMRC, the Pensions Regulator, and other public service pension schemes.
• Work effectively with key operational teams for technical delivery.
• Management of member casework and Cabinet Office technical referrals.
• Supporting the Complaints Team with Pensions Ombudsman cases, MP and Cabinet Office escalations.
• Support Cabinet Office with policy drafting; policy input into stakeholder and website materials, correspondence with regulatory bodies and scheme stakeholders.
• Drafting of relevant content for inclusion in client service delivery reporting.
• Ensure Team adherence to Quality Management Systems, compliance with relevant regulations and Capita policies and reporting of breaches.
• Ensure internal and external policy and policy queries are managed efficiently and prioritised to minimise any service impact, wherever possible.
• Plan in advance and identify key risks, liabilities, and mitigations. Maintain a forward view of known or potential changes (‘horizon scanning’) and work with the Change Team and other teams to ensure awareness of and readiness for upcoming changes.
• Identify and implement improvement opportunities (via business change requests).
• Input proactively and constructively into senior management meetings, team objectives and strategy.
• Support with impact assessments and proposals where technical input is required and/or Team resources are being requested.
• Represent the business externally and positively e.g. professional body events and other channels as appropriate.
• Embed a colleague-first delivery model and be the key escalation point for Team colleagues on complex work to support development, orderly succession, efficiency, and quality.

What we’re looking for (all essential):

• Pensions Technical knowledge with Civil Service Pensions Schemes and able to understand and interpret pensions and tax legislation.
• Able to drive changes and improvements through lessons learned and root cause analysis.
• Able to lead, motive and organise a team and able to plan capacity in the team through MI and reporting.
• Able to manage relationships with the client and be the key point of contact in technical matters.
• Experience working with project teams and contributing technical advice and identifying and controlling risks.
• Experience developing training needs in the team to address knowledge gaps.

This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this.  

https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants 

About Capita Pensions Solutions:

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and support the success of the team. We also believe in offering flexible working solutions that suit your needs, whether that’s from home, from your nearest Capita office.

• Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more!

What we hope you’ll do next:

Choose “Apply now” to fill out our short application, so that we can learn more about you.

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.  Also Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work . 

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