HR & Payroll Services Functional Lead

• Lead the creation of Capita’s Service Blueprint and High-Level Operating Model for HR & Payroll 

• Facilitate workshops with client and third-party SMEs to integrate service elements and resolve design conflicts 

• Develop detailed service designs with a focus on user experience and operational quality 

• Provide input to training and testing teams to ensure alignment with service procedures 

• Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development 

• Present service design updates in the End-User Forum and facilitate stakeholder consensus 

• Attend daily stand-ups and cross-functional meetings to support progress and issue resolution 

• Respond to client and third-party queries regarding service design alignment 

• Support quality assurance and compliance with internal and external service standards 

• Lead Payroll Parallel Run exercises to validate service readiness 

• Contribute to service transition planning and dress rehearsals 

• Resolve service​

Essential Skills & Experience 

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D​esirable Skills & Experience 

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What’s in it for you?

• Salary of up to £79,000 plus benefits

• Home-based position

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds