Infrastructure Technical Support Manager
Job ID: 10113206
Dublin
Permanent
Hybrid
Responsible for all aspects of service delivery across their assigned customer accounts
Job Description
Manage customer contracts against the agreed budgets. Ensuring that all contract changes are fully processed through to introduction to service
Manage relevant third-party organisation relationships
Liaise with Capita Support Functions and Delivery Teams to ensure that the required support is provided to Customer contracts
Act as an escalation point for service delivery issues and ensure resolution to the Customer’s satisfaction
Develop business relationships with the decision-makers and deliver short-, medium- and long-term business opportunities
Maintain strong and trusted relationships with Customer’s staff to enable retention and growth
Promote the services offered by Capita into managed service Customers
Work closely with the Account Manager in a matrix team environment
Ensure monthly and quarterly customer meetings are scheduled and documented
Ensure monthly, quarterly and annual reports are provided in line with the contract timings and requirements
Ensure that all internal governance processes (e.g. risk management) are complied with
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
