Irish Speaking Customer Service Advisor

Full time

Job ID: 10114599

Little Island

Permanent

Hybrid

Posted on
19 October 2025
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🌟 Join Capita Ireland as a IRISH SPEAKING Customer Service Advisor – Hybrid Role in Little Island, Cork! 🌟

Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries.

📍 Location Requirement:

To be eligible, you must reside within the Republic of Ireland.

🏠 Hybrid Working Model:

After completing your training, you’ll enjoy a flexible hybrid schedule—2 days in our Little Island office and the rest from the comfort of your home.

🧠 Training & Onboarding:

Your journey begins with an 8-week full-time in office training and grad bay period at our Cork office. Easy commute to our location is essential:

📌 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50

🕒 Working Hours:

You’ll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Sunday.

💬 What You’ll Do:

Provide proactive and friendly support to customers

Handle general enquiries with professionalism and care

Create positive impressions and build trust with every interaction

📌 Immediate Start

Job Description

To achieve customer and client KPI targets in relation to all contacts   received via multiple channels working within the requirements of data protection legislation 
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

About us

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

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