Junior Network Deployment Engineer

The Junior Network Engineer Determines and supports Internet working service requirements for switched networks; implements network systems and subsystems and associated hardware and software.

Key Performance Areas:

• 24 x 7 support for network infrastructure
• Implementing & Management of Local Area network (LAN).
• implementation & Management of Wide Area network (WAN).
• Proactive monitoring & management of Network infrastructure.
• Ensure Network uptime.
• Respond to logged incidents and requests
• Implementation of changes as per change management policy.
• Liaison with 3rd party service centre and engineers as required
• Provide support for service backups
• Take part in the test data restore procedure
• Monitor success rates and implement workarounds/re-runs as required
• Disaster Recovery
• Testing as directed by the DR Coordinator
• Systems Performance tuning as required
• Provide backup support for the network team members.
• Create and provide input to the following reports:
• Daily, Weekly & Monthly uptime reports.
• Capacity management reports and other team activity reports as requested by the Team Leader

Implementation & Management of Network & Security infrastructure.

• Responsible for Network fault diagnosis
• Ability to Manage the LAN Network using the latest Network devices Cisco 9500, 9200, 2960-X switches.
• Configuration & management of LAN Network using STP & Security protocols

Suggested Targets

• Accurate diagnosis of faults using appropriate toolsets and techniques
• Prompt resolution of Network faults to agreed SLA’s
• Adherence to agreed escalation processes
• Share knowledge to the benefit of both the team & the service

Hardware & Software Maintenance

• To assist with periodic reviews of all network operating systems in order to ensure they fall in line with recommended vendor requirements.

Suggested Targets

• Periodic reviews of all network operating systems in order to ensure they fall in line with recommended vendor requirements.
• Recommend and implement appropriate actions.

Project Work

• Contribute to Network elements of infrastructure projects
• Implementation of Local Area Network (LAN) & Wide Area Network (WAN)
• Implementation of Firewalls.
• Setup of new office Network / Setup of new floor Network in existing office.

Suggested Targets

• Validation of network requirements
• Agreement of required tasks and timelines
• Delivery of tasks in agreed timelines
• Implementation & configuration of Network devices.

Technical Documentation

• Develop and maintain Network operations documentation to a quality standard.
• Maintain the site wise Network documentation.
• Maintain the Network inventory.
• Suggested Targets
• Production of documentation, evidence of adherence to standards and approval of documentation.

Professional Know-How:-

Minimum Qualification:

• Matric
• Relevant Tertiary Qualification

Minimum Experience: 

• Must reside in Cape Town
• 2 - 3 years of enterprise network administration - Essential
• CCNA, CCNP certification - preferred
• Routing, Switching and Firewall experience.
• Firewall Knowledge - advantageous.

Key Competencies:

• Technology teams across Capita Group - Internal stakeholders and Support Functions
• Outsourcing partners, Contractors, Suppliers and Vendors
• Attention to detail
• Oral and written communication
• Analysis
• Ability to work under pressure
• Flexibility and adapting to change
• Trustworthy and Honest – having access to customer finance information

Management/Supervisory Responsibility:

This position has no supervisory responsibility.

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary

• Medical Aid

• Provident fund, Group life, funeral and disability benefit

• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.

• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.

• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.

• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.

• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.

• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.

• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.