NOC 24 x 7 Engineer

The Capita SPEN Network Operations Centre (NOC) is looking for an experienced IT/Network Engineer to supplement an existing support team. The successful candidate will be a member of a 24/7 Shift Team, responsible for efficiently and effectively resolving networking incidents and problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. The ideal candidate will need to be able to provide technical support as well as delivering excellent customer service.
 

This role is based in Kirkintilloch, Scotland. You will be required to work a rotating shift covering days and nights.
 

The Role & Responsibilities:
 

This is a Key Customer facing role, providing professional expertise on the day-to-day management of the SPEN strategic network. You will be required to troubleshoot and resolve issues, liaise with Scottish Power staff and external suppliers to deliver all within SLA timescales.
 

You will have the ability to effectively operate and integrate in a customer environment showing strong interpersonal skills and a high degree of enthusiasm
 

You will:

• Responding to alerts, diagnosing and resolving issues, in the SPEN strategic network

•  Collaborating with other teams to maintain and improve network operations

• Implement corrective actions to ensure optimal network performance

• Provide remote support to Field Engineers working on live incidents

• Ability to prioritise network alarms and incidents to fulfil KPI/SLA commitment

• Liaise between internal departments, 3rd party suppliers and the Customer within agreed SLA’s

• Complete network reports and analysis when required

• Ensure Governance of processes within the NOC environment.

• Help drive improvement initiatives to conclusion within agreed timescales

• Work well within our NOC team and can work shift pattern

What we need from you.

• Capable of working on PDH, SDH & IP environment, ensuring their proper functioning and integration within the broader network.

• Experienced in use of System Management Platforms (Ex: CNMS, Nokia N-FMP, CISCO Prime)

• Structured approach to delivery governance on complex networks

• Understanding of network management and use of Network Management Platform tools.

• Must be PC literate and competent with Word/Excel/Visio/ MS Project

• Track record of successfully prioritising simultaneous activities within SLA

• A Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment

• Strong interpersonal negotiating and communication skills

• Ability to manage complex customer interfaces

• Planning and managing of risk in a support environment

• Ability to produce reports and manage “special investigations”

• Proven track record in complex delivery

• Knowledge of high voltage substation environment 33kv-400kv

About us: Capita Public Service – LPS

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – we make it easier for council teams to concentrate on front line services.

Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
 

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com