Operations Assistant

A part time Operations Assistant is required to support service delivery, business compliance, and to work alongside the Music Service operations and management teams to achieve the business and commercial objectives as set by the Head of Service.  

The role is primarily to be accountable for managing stock and resources (instruments and equipment) and delivering stock to schools using a company vehicle.  The Operations Assistant will use software to monitor and update staff timetables, pupil registers, assets, and payments, and will provide regular email and phone liaison with families, schools, and teachers.  The role will also involve supporting our annual cycle of concerts and events.  

Part time (22.5 hours per week).  Ideally Monday – Wednesday. This is a hybrid role, with attendance at the office & other sites required.
 

What you’ll be doing:

• Being accountable for identified aspects of operational service delivery:

• Managing stock and resources (instruments and equipment).

• Delivering stock to schools using the company vehicle.

• Using software to monitor and update staff timetables, pupil registers, assets, and payments.

• Providing email and phone liaison with families, schools, and teachers.

• Supporting our annual cycle of concerts, events, and CPD.

• Undertaking pre-defined and ad-hoc requests as required by Music Service managers.

• Ensuring volumes are forecasted and resources planned in preparation to meet demand.

• Contributing to agreed service Key Performance Indicators.

• Any other duties as may arise in connection with the activities mentioned above.

What we’re looking for:

• Strong organisational skills and the ability to prioritise workload.

• The ability to accurately follow processes and procedures and to deliver against an agreed plan or objectives.

• Clear written and oral communication skills.

• The flexibility to cope with varying demands and tight deadlines.

• The ability to travel countywide to support concerts and events.

• The ability to operate individually and as part of a team.

• Flexibility to support service needs including occasional out of hours work (evening and weekends).

• An honest, reliable, and motivated approach to work.

• The willingness to respond positively to change and improvement.

• A full driving licence - Essential

About Entrust

Entrust is a joint venture company between Capita and Staffordshire County Council and has supported educational establishments across England to improve outcomes since 2013. ‘Excellence in education’ is the heart of our business. Our passion is inspiring futures and improving outcomes for children, young people and adults. We work in partnership with schools, academy trusts and Local Authorities to provide specialist expertise, ensuring every child and young person;

• Receives a good education;

• Is in a safe and healthy environment;

• And is given expert guidance to realise their full potential.

What’s in it for you?

• A competitive basic salary (£27,000 pro rata)

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
 

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com