Outbound Sales Agent - Cork Based

Full time

Job ID: 10093354



Work From Home

Posted on
20 November 2023
Apply now

We are Capita Ireland, a leader in the business process outsourcing market. More than 1,200 talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.

We are recruiting for experienced Outbound Sales Agents to join our high performing, friendly and dedicated Sales Team.

This role is offered on a work from home basis after initial training period.  You will be provided with equipment. 

Alternatively, if you would like to work in our office, we have opportunities in our Little Island office if that is your preference.

Job Description

Job Title

Outbound Sales Agent – Training in Cork – OTE up to €34,000

What’s in it for you?

  • A permanent contract, working 37.5 hours per week, Monday to Friday – No Weekends!
  • Training in Little Island then work from home after this!
  • A base salary of €24,765 per annum, plus potential on target earnings of up to €34,000
  • Internal career progression and development opportunities – many of our management team started with us as Advisors!
  • 20 days annual leave & bank holidays plus the opportunity to buy additional holidays!
  • Life Assurance cover, covering x2 of your salary after qualifying period
  • Access to the Capita Pension Scheme
  • Access to our Employee Assistance Programme
  • Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!

What you’ll be doing as an Outbound Sales Agent:

  • You’ll make outbound calls to our existing customer base
  • You’ll use your Sales techniques to pitch, promote and sell boiler services
  • You’ll identify and assess and build rapport with customer, you’ll understand their needs and ensure you provide accurate and updated product information and offer solutions to benefit the customer
  • You’ll explain the benefits of our services and answer customer questions.
  • You’ll meet and exceed Sales targets
  • You’ll provide an exceptional customer service experience whilst adhering to regulatory requirements
  • You’ll use various systems and ensure these are updated accurately

In order to be successful in this role, you will have the following skills & experience:

  • Prior Sales experience within a similar Outbound Sales role
  • Target driven with experience of exceeding sales targets
  • Commission driven
  • Professional and engaging telephone manner
  • Team player
  • Self driven with great communication skills, both written and verbal
  • Strong PC skills, with the ability to handle different systems at the same time
  • A dedicated workspace to carry out your role

You must have prior sales experience and be able to complete training from our Little Island office. Candidates who do not have sales experience or cannot travel and train in our office can view other opportunities on our careers page.


If you are a motivated individual with a passion for sales and providing exceptional customer service, we want to hear from you!  Complete our quick application form and a member of our team will be in contact with you to schedule an interview.  This will give you the opportunity to meet our team, tells us about your experience and find out more about the role.  We can’t wait to hear from you!


About us

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

Show more Show less
Scroll Top