Oversight Supervisor (MCC Coach)
Job ID: 10112864
Little Island
Permanent
Work From Home
Are you a detail-driven leader with a passion for coaching and compliance? Do you thrive in dynamic environments and enjoy helping others grow? If so, we want to hear from you!
We’re on the lookout for a high-calibre, adaptable, and confident Oversight Lead to join our team in Ireland. In this pivotal role, you’ll oversee up to 7 team members working toward their APA qualifications in General Insurance, ensuring they meet regulatory standards while delivering exceptional service.
Job Description
The MCC Coach will be based remotely in Ireland but will partner with and support teams across Capita's European footprint.
The role is ideal for an experienced Senior Advisor or Team Leader with APA qualifications who is passionate about coaching, compliance, and building the next generation of regulatory talent.
Reporting to the Operations Manager in Ireland, you’ll play a central role in guiding colleagues on their path to achieving MCC accreditation in General Insurance, ensuring adherence to Central Bank of Ireland standards while fostering service excellence. Acting as both a subject matter expert and mentor, your expertise and coaching will become the foundation for knowledge transfer, skills and accreditation for teams located outside of the jurisdiction of Ireland, and you'll be instrumental in embedding a strong risk culture and enabling the delivery of compliant, high-quality customer experiences to the same high in-country standard.
This role offers a unique opportunity to operate at the intersection of coaching, regulation, and international service delivery. With periodic travel within Ireland and into Europe, it’s a chance to level up your career with international experience, continue your own CIP qualification development, and shape a growing practice in new regions by strengthening regulatory integrity, and helping to build a digitally enabled, future-ready operation.
What We’re Looking For:
- APA in General Insurance (CIP or QFA preferred).
- Minimum 2 years’ experience in a CF1 or CF7 leadership role.
- Strong knowledge of the insurance industry and call centre operations.
- Excellent communication, coaching, and organisational skills.
- A flexible, resilient mindset with a keen eye for detail.
What’s in It for You:
- Competitive salary
- 22 days annual leave
- Remote Working
- ️ High street discounts
- Career development opportunities
Ready to lead, inspire, and make a real impact? Apply now and help shape the future of our customer experience!
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
