Pensions Administrator

What you’ll be doing:

• Support the on-boarding process for new customers, taking action to ensure employee pension records are updated with required payroll information to avoid any pensionable service gaps

• Take ownership of pension scheme queries, liaising with colleagues as appropriate to ensure accurately and timely resolutions are provided to customers.

• Manage queries resulting from the monthly pension submissions to all scheme providers, liaising with colleagues as required to ensure these are responded to within the current period.

• Process requests for pension estimates as appropriate within agreed timescales ensuring the relevant call is updated within the customer relationship portal.

• Support with any TUPE transfers, ensuring quality assurance and completion of relevant documentation as required by the scheme provider.

• Manage and monitor own workload though the Customer Relationship Management System to ensure individual targets, response deadlines and Service Level Agreement time frames are consistently met. Raising concerns with the Senior Advisor as required.

• Develop good working relationships with internal and external customers through the updating of call logs via the Customer Relationship Management System, ensuring high quality customer service responses and expected behaviours are maintained.

• Actively keep up-to-date working knowledge of pension scheme changes/updates, in order to provide consistent advice and support.

• Have a ‘can do’ approach and use initiative to suggest process improvements

What we’re looking for:

• LGPS & TPS Pensions administration knowledge

• Administrative skills

• Attention to detail

• Excellent organisational skills

• Great customer focus

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.