Salesforce Platform Manager

As the Platform Manager for Salesforce, you will lead the product strategy, technology roadmap, and technology delivery for Capita’s Salesforce Platforms. You will engage with Capita’s businesses and functions to develop a product roadmap for the Salesforce platform, and deliver products that meet business objectives. You will analyse competition, gather user insights, understand market trends & direction, and will ensure continuous improvement throughout the products lifecycle. 

You will develop and deliver Agentic AI capabilities on the Salesforce Platform (e.g. Agentforce and related products), and deliver technology capabilities that meet customer needs.

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

ROLE LEVEL E

What we are looking for:

Essential:

• Proven senior leadership of Salesforce delivery. 
• Deep understanding of Salesforce software modules

In addition you will also have:

• Experience implementing or managing AI-driven features within the Salesforce platform and related platforms. 
• Understanding of Agentic AI concepts, including: LLM, API Integration
• Excellent stakeholder management, strategic thinking, and cross-functional leadership. 
• Strong ability to translate business requirements into actionable technical solutions.
• Experience in software development practices, such as Agile methodologies.
• Experience managing and leading a team. 
• Strong Communication skills to collaborate effectively with stakeholders, executives, and product teams. 

What you will be doing:

• Designing strategy and roadmap for the Salesforce products. 
• Driving innovation by identifying opportunities to use AI agents to deliver efficiency and automation, and unlock AI-lead market opportunities. 
• Identifying software components, modules, a capabilities across the Salesforce product portfolio, and recommend selection of appropriate products to meet customer needs while ensuring cost effectiveness. 
• Delivering strategy and technical capability for the integration of Salesforce technologies into Capita and Customer systems. 
• Leading collaboration between operations, service delivery, and business units to roll out intelligent features with clear business impact and compliance oversight.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

Check out our website www.capita.com for more information

What's in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career 

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.