Team Manager - Learning Services
Job ID: 10111475
India - Mumbai - Vikhroli West
Permanent
Hybrid
You will be required to provide leadership, management and support to L&D Admin, LMS Admin and Digital Content Developers. Drive the delivery of services to complete all work within Service Level Agreements.
Job Description
- To provide leadership, management and support to L&D Admin, LMS Admin and Digital Content Developers
- Report to the Manager – Learning Admin, complete all work within Service Level Agreements whilst at all times setting an example of excellence in practice.
- Lead a team of Administrators on a daily basis, providing general day to day support in the Managed Learning Service including: delegate management, venue management, LMS management, content creation
- Build and maintain strong working relationships with both internal and external stakeholders to ensure a high standard of administration services are delivered to the Capita Academy
- Able to manage multiple projects, and keep them on schedule meeting key deliverables
- Experience of managing a team of administrators in the learning environment, including an understanding of SuccessFactors / Workday LMS desirable
- Understand the process of digital content creation across numerous platforms: Evolve, Articulate, Vyond, VideoScribe, Video, Audio, etc
Generate and distribute management reports for Group Learning in an accurate and timely manner. Also provide support with ad hoc data requests for business requirements
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
