Team Manager - Reprography
Job ID: 10110010
Pune
Permanent
Office Based
Supervises the day-to-day activities of a team of customer service advisers in a customer service operation.
Job Description
Knowledge and experience in a similar setup managing 15 or more FTE’s. Understanding of the e-commerce world and how retail web operation functions. To deliver business results through effective and efficient management of team members. Individual will be required to review & enhance team performance through continuous improvement of operational staff in areas such as process & skills, eventually leading to high employee and client satisfaction.
Skills & Knowledge
- Should have good Adobe Photoshop knowledge.
- Proficiency with computers specially MS excel and PowerPoint
- Strong communication skills
- Knowledge of online retail or working in an online retail environment (Preferred)
- Excellent data management and reporting skills
- Focus on self and team performance
- Client and customer focus
- Developing and leading others
- To participate and lead project calls with onshore/offshore stake holders.
- Strong analytical skills and data-driven thinking
- Manage multiple stakeholders simultaneously
Incident Management
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.